Automated Operations Engineer(3)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Manage a 24x7 Network Operations Center environment as an Automated Operations Engineer and NOC Shift Lead.
Ensure seamless service delivery, meet contractual obligations, and lead by example in a fast-paced operations environment.
Key Skills for This Role
Full Job Posting
Opportunity overview
Manage a 24x7 Network Operations Center environment as an Automated Operations Engineer and NOC Shift Lead.
Ensure seamless service delivery, meet contractual obligations, and lead by example in a fast-paced operations environment.
Responsibilities
- Own day-to-day NOC operational performance and smooth network operations.
- Lead the team in meeting SLAs and KPIs for network surveillance and first-level troubleshooting.
- Manage trouble tickets and follow up under the MSTOP process.
- Drive performance reviews and corrective or preventive actions.
- Coordinate with NPI, NPO, Optimization, SRF, Field Operations, and Customer Support.
- Ensure new node integrations follow standardized processes.
- Publish KPI and SLA reports to stakeholders and customers.
- Forecast manpower needs and manage team capacity.
- Conduct performance appraisals and support Balanced Scorecard fulfillment.
- Maintain team morale, manage attrition, and support competence development.
- Report security breach incidents and suggest corrective measures.
Skills and qualifications
- Degree in Electronics and Telecommunication Engineering.
- 3–4 years of experience in telecom network operations.
- ITIL, CCNA, JNCIA, or CCIP certifications are preferred.
- Knowledge of GSM, CDMA, telecom service networks, SQL, Perl, and PostgreSQL.
- People management, customer relationship management, and strong interpersonal skills.
- Written and spoken proficiency in English and Hindi.
- Integrity, a positive attitude, and the ability to perform under pressure.
- Academic credentials must be from recognized and accredited institutions and are subject to verification.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ericsson
Group Legal Counsel
Reading, GBR
Grow with us We are seeking a curious, creative, business-minded lawyer to join the Group Function Legal Affairs team at Ericsson, supporting the Ericsson Enterprise Wireless Solutions (EEWS) business. You will play a ke
Principal Software Developer
Santa Clara, USA
Grow with us Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Eri
Principal Modem Engineer
Santa Clara, USA
Grow with us About this opportunity: Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3
Financial Analyst Intern
Plano, USA
Grow with us Financial Analyst Intern Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027 Please upload your unofficial transcript when applying. Ericsson Inc. does not sponsor U.S work authorizations for t
Hyperscaler DC Technician Manager
Plano, USA
Join our Team Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Eri
Solution Architect
Sydney, AUS
Join our Team About this opportunity: This position is in the Strategic Competence Unit (SCU) within the Solution Area Cognitive Network Solutions (SA CNS) in Ericsson. The SCU is a global service delivery expertise grou
Cloud RAN Solution Introduction Engineer (Early Career)
Plano, USA
Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Er
Technical Customer Solution Director
Morristown, USA
Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Er
Group Legal Counsel
Reading, GBR
Principal Software Developer
Santa Clara, USA
Principal Modem Engineer
Santa Clara, USA
Financial Analyst Intern
Plano, USA
Hyperscaler DC Technician Manager
Plano, USA
Solution Architect
Sydney, AUS
Cloud RAN Solution Introduction Engineer (Early Career)
Plano, USA
Technical Customer Solution Director
Morristown, USA