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Automated Operations Engineer(3)
Ericsson
Uttar Pradesh, IND
Onsite
Discovered Today
Network Operations Center managementTelecom network operationsNetwork surveillanceFirst-level troubleshootingGSMCDMA
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Network Operations Center managementTelecom network operationsNetwork surveillance
Role Overview
Manage a 24x7 Network Operations Center environment as a NOC Shift Lead.
Ensure seamless service delivery, contractual compliance, and high team performance.
Key Skills for This Role
Network Operations Center managementTelecom network operationsNetwork surveillanceFirst-level troubleshootingGSMCDMA
Full Job Posting
About This Opportunity
Manage a 24x7 Network Operations Center environment as a NOC Shift Lead.
Ensure seamless service delivery, contractual compliance, and high team performance.
What You Will Do
- Own day-to-day NOC operational performance and smooth network operations.
- Lead the team to meet SLAs and KPIs for network surveillance and first-level troubleshooting.
- Manage and resolve trouble tickets with timely follow-up under the MSTOP process.
- Drive performance reviews and corrective or preventive actions.
- Interface with NPI, NPO, Optimization, SRF, Field Operations, and Customer Support.
- Ensure new node integrations follow standardized processes.
- Publish KPI and SLA reports to MSIP, customers, and stakeholders.
- Forecast manpower requirements and manage team capacity.
- Conduct performance appraisals and contribute to Balanced Scorecard fulfillment.
- Maintain team morale, manage attrition, and support competence development.
- Report security breach incidents and suggest corrective measures.
The Skills You Bring
- Degree in Electronics and Telecommunication Engineering.
- 3–4 years of experience in telecommunications network operations.
- Knowledge of GSM, CDMA, telecom service networks, SQL, Perl, and PostgreSQL.
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