Base Career helps you apply smarter for this job.
Key skills for this role
The Authorization function is one of the most complex and highest-risk parts of Grow's Pre-Bill operation. As Authorization Supervisor, you'll own it end-to-end: the denial pipeline, the team that processes authorizations, and the partner relationships that keep it running. This role leans more toward building than managing an existing queue, so you'll spend real time standing up workflows and automation, not just overseeing one.
Own the authorization denial pipeline at the trend level, identifying root causes across payers and driving resolution rather than fixing claims one at a time
Build and maintain automated workflows that reduce manual authorization work over time
Manage and develop an authorization team, including staffing, quality audits, and productivity standards
Own key partner relationships for authorization-specific issues, including escalations and process improvements
Represent the authorization function in cross-functional conversations with payor partnerships on escalation and process improvement
Partner with Billing, Eligibility, and Coding to resolve cross-functional authorization issues and escalate systemic trends
Prepare the function for new frameworks and partnerships as Grow expands
You have 3+ years of experience in authorization, utilization management, patient access, or medical billing, including at least 1 year in a people management role
You're SQL-fluent or can ramp up quickly, and you're comfortable directing and verifying data-driven, automated workflows, even if you're not writing every query yourself
You have prior people management experience, ideally in authorization, utilization management, or patient access
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
, USA
About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched
San Francisco, USA
, USA
New York City, USA
New York City, USA
New York City, USA
New York City, USA
San Francisco, USA
New York City, USA
, USA
You're analytically minded and can spot a denial trend across payers rather than treating each case in isolation
You're comfortable owning external partner relationships and escalating issues professionally
You're process-driven and can build and enforce repeatable workflows for a high-volume, high-complexity function
You're adaptable and can ramp into a fast-moving, partially built environment without a long runway
Prior VA Community Care Network or other government payer authorization experience
Prior Employee Assistance Program experience (Cigna, Octave, or similar)
Experience building or scaling an operational function from an ad hoc or manual state
Hands-on SQL or workflow-automation experience, even self-taught
Employment Type: Salaried, Exempt Base Compensation: The base compensation range for this position is:
Fully Remote Commitment: $74,880-$84,240 USD Annually
This role is fully remote. This arrangement may include travel 2–3 times per year (e.g., company and department offsites).
Mental health technology platform connecting patients, independent providers, and insurers with affordable, insurance-covered therapy and medication care.
Visit company websiteJobs and hiring trendsUSD 74880-84240 yearly / year
Full-time
Mid · 3+ years experience
Remote
Apply faster on company sites with our extension.