AsstMgr-Front Office I
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Key skills for this role
About the Role
Courtyard by Marriott in Mecca seeks an Assistant Front Office Manager to oversee front desk, bell/door staff, and switchboard operations. The role involves supervising staff, ensuring guest satisfaction, and supporting the Front Office Manager.
Key Skills for This Role
Responsibilities
- Assist Front Office Manager in administering front office functions and supervising staff
- Manage day to day operations ensuring quality and customer expectations
- Handle guest complaints and resolve grievances
- Ensure compliance with Front Office policies and procedures
- Communicate critical information to staff and participate in department meetings
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient
Candidate Profile
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Supervises and manages employees. Managing all day to day operations.
- Ensures employee recognition is taking place on all shifts.
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback.
- Implements the customer recognition/service program.
- Ensures compliance with all Front Office policies, standards and procedures.
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