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Associate, Technical Support (P1)
Save the Children
Fairfield, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 23.91-32.66 hourly / hour
Discovered 2 days ago
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Save the Children
For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Role
As the Associate, Technical Support Tech you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will provide technical assistance resolving hardware and software issues by answering questions or troubleshooting issues. You will document interactions with end users and recommend improvements. You will be responsible for evaluating operational efficiency of different IT systems. You will rely on knowledge and professional discretion to achieve goals operating mostly unsupervised utilizing problem solving skills to achieve resolutions.
Location
- On site - Washington, DC
What You’ll Be Doing (Essential Duties)
- *not inclusive of all role responsibilities. May be subject to change
Technical Support (85%)
Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, and mobile devices to include but not limited to Maintain daily performance of computer systems Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Install computer peripherals and software for users Assist user with audio visual and conference room technology
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