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Associate Technical Support Consultant
Veradigm
Pune, IND
Full-time
Mid · 1+ years experience
Hybrid
Discovered 2 weeks ago
UiPathAutomation AnywhereJiraServiceNowAutomation Anywhere Control RoomUiPath Orchestrator
Free
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Key Skills for This Role
UiPathAutomation AnywhereJiraServiceNowAutomation Anywhere Control RoomUiPath Orchestrator
Full Job Posting
Work Location - Pune (Work from office)
- Skills
- -Excellent verbal & written communications skills
- -Excellent problem-solving skills and ability to troubleshoot.
- -Basic understanding of Windows Servers
- -Exposure on interaction with international clients (US preferred)
- -Hands on experience on application/ product support
- Responsibilities :-
- - Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
- - Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
- - Restart or re-trigger bots as needed and escalate critical issues to the development team.
- - Update configuration files to support BOT scaling.
- - Assist with bot scheduling in the Control Room and validate post-deployment execution.
- - Assist with new client onboarding process.
- - Raising support tickets in Jira & ServiceNow
- - Proactively reviewing the emails and actively responding to address issues/de-escalate.
- Good to have:-
- - Familiarity with the US healthcare industry and terminology.
- - Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.
- Academic and Professional Qualifications:
- Successful completion of a bachelor’s degree or relevant Technical / Business Experience
- Experience:
- 1-3 years of experience
Benefits
- Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
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