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Associate Technical Services Specialist
Medtronic
Horsley Park, AUS
Full-time
Entry · 0+ years experience
Onsite
Discovered Yesterday
service management systemsmaintenance tracking tools
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A Day in the Life
Reporting to the Technical Services Manager, the Associate Technical Services Specialist provides technical service and repair support for surgical and cardiac capital equipment. The role is responsible for maintaining equipment performance through preventative maintenance, troubleshooting, repairs, installations, and customer technical support while ensuring compliance with quality and regulatory requirements.
Primary Responsibilities
- Perform preventative maintenance on high-speed drills, Electrosurgical Units (ESUs), cardiac surgery equipment, and other assigned medical devices in accordance with manufacturer specifications.
- Diagnose, troubleshoot, and complete corrective repairs to restore equipment performance and minimise customer downtime.
- Conduct equipment inspections, functional testing, and verification activities to ensure products operate safely and effectively.
- Document service activities, maintenance records, repairs, and parts utilisation in accordance with quality system and regulatory requirements.
- Support equipment installations, upgrades, and product evaluations at customer facilities.
- Provide technical support and product-related guidance to customers, healthcare professionals, and internal stakeholders.
- Coordinate service activities and communicate repair status, technical findings, and recommendations to customers and internal teams.
- Maintain service tools, test equipment, and spare parts inventory required to support field service operations.
Required Qualifications
- Bachelor's Degree with 0 years of experience, OR Diploma with 2+ years of relevant experience, OR Trade/Vocational qualification with 4+ years of experience in field service, biomedical equipment servicing, electronics, mechanical engineering, or a related technical discipline.
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