Associate System Support Engineer

Mindpool is hiring for Networking, and security Support position.

Associate System Support Engineer Experience-1-3Years Location-Pune Required Skills and Experience: 1-3 years of Network experience.

Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.

Understanding of Desktop related issues, RDP, Operation systems.

Basis troubleshooting skills on desktops and serves.

Working knowledge of Internet, MPLS, IPSEC, and VPN.

Knowledge of OSI Reference Model and TCP/IP.

Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.

Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.

Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.

Firewall knowledge will be an added advantage.

Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.

Understanding of Incidents and Service request.

Monitor infrastructure remotely.

Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.

Investigate first line support calls.

Report and escalate issues to 3rd party vendors if necessary.

Verify and troubleshoot a switch with VLANs and Interswitch communications.

Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.

Creation of daily, weekly and monthly reports based on network standards. 24*7 support and ready to work in rotational shifts.

Need to work on Incident, Service request and change.

On-Call after office hours support for priority cases.

Bachelor’s Degree in Engineering or an associated discipline with 2 to 3 years" experience.