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Associate Support Engineer
NIQ Brandbank
Mumbai, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
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Job Responsibilities
- Provide administrative support to the Application Support team.
- Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region.
- Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
- Contribute to documentation for the application support team.
- The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
- Manage application configuration, problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
- System configuration, scripting and new user administration as required
- E - A willingness to learn new skills and an underlying interest in Information Technology..
- E - Analytical, methodical approach to information gathering and fault diagnosis.
- E - Good level of face to face customer service experience.
- E - Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
- P - Experience in working within a service desk.
- P - Experience of supporting proprietary applications within a commercial environment,
- P - Exposure or basic knowledge and/or understanding of Microsoft SQL Database language, XML and JSON.
- P - Exposure or basic knowledge of Google applications and tools.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
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