jobvite
Associate Service Engineer
Tyler Technologies
USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
WindowsPowerShell
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
WindowsPowerShell
Key Skills for This Role
WindowsPowerShell
Full Job Posting
Responsibilities
- Diagnose and resolve technical hardware and software issues involving FTR solutions.
- Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer sites.
- Perform advanced troubleshooting and repair of equipment , including audio recording systems, microphones, DSP s , associated cabling, and other multimedia equipment.
- Troubleshoot and support legacy equipment in customer environments where required.
- Configure and deploy portable AV and recording solutions as required.
- Maintain accurate and timely reporting and record-keeping using company-designated case management systems.
- Maintain the asset register for AV-related equipment across client installations and manage portable recording and conferencing equipment.
- Demonstrate excellent customer service and troubleshooting skills while resolving escalated support requests in accordance with Service Level Agreements (SLAs) for internal and external customers.
- Provide regular progress updates for current and outstanding incidents or project tasks.
- Develop and refine hardware and troubleshooting documentation for knowledge base articles.
- Prioritize and manage multiple support requests, incidents, and project tasks while meeting established S ervice L evel Agreements .
- Contribute to additional operational, technical, and customer support activities as required to meet business objectives , consistent with the scope and level of the position.
Qualifications
- 1-3 years of experience with hardware, audiovisual and/or digital audio systems .
- Formal training with installed AV systems, with an understanding of troubleshooting and addressing issues related to AV over IP.
- Understanding of AV concepts, troubleshooting procedures, signal flow, and how to isolate issues in an integrated system.
- Ab ility to read and understand schematic drawings to guide troubleshooting procedures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tyler Technologies
Customer Service Rep
, USA
Discovered YesterdayFull-time
Implementation Consultant
, USA
Discovered YesterdayFull-time
Data Analyst
, USA
Discovered YesterdayFull-time
Product Owner
Ahmedabad, IND
Discovered 3 days agoFull-time
Product Owner
, IND
Discovered 3 days agoFull-time
Software Engineer
Yarmouth, USA
Discovered 1 weeks agoFull-time
Senior Lead Software Engineer
Lakewood, USA
Discovered 1 weeks agoFull-time
Residential Appraiser II
Lebanon, USA
Discovered 1 weeks agoFull-time