Associate Service Desk

Mindpool is hiring for an Associate Service Desk in Pune.

Job Requirement: Excellent English communication skills.

Required with an experience of international voice profile(global clients) - Inbound/Outbound (technical support).

Preferably US.

with atleast L1 Desktop troubleshooting.

The role will require L1 ServiceDesk skills only as the team only manages L1 troubleshooting for Desktop and third party application support, the team is majorly into catching and dispatching of issue tickets. 1 - 2.5 years of experience (preferable).

working in 24X7 voice support functions.

Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.

working on ACD(Automatic call distributor) would be preferable.

Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc.

Incident management and information on Incident life cycle is a must.

L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required.