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Associate Process Manager
eClerx
Mumbai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Telecom operationsField activity supportACME platform or equivalent operational systemsAuthentication proceduresWork order verificationOperational recordkeeping
Free
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Telecom operationsField activity supportACME platform or equivalent operational systems
Key Skills for This Role
Telecom operationsField activity supportACME platform or equivalent operational systemsAuthentication proceduresWork order verificationOperational recordkeeping
Full Job Posting
Field Activity Support
- Handle inbound calls from field technicians and contractors.
- Validate contractor identity using approved authentication procedures.
- Verify work orders and maintenance requests.
- Perform asset eligibility and authorization checks.
- Approve or reject work requests based on defined SOPs.
- Support LRE, PSA, and SA activities as assigned.
- Process transactions in the ACME platform or equivalent operational systems.
- Manage contractor check-in and check-out processes.
- Maintain accurate operational records and notes.
Operational Governance
- Log every customer interaction and transaction in real time.
- Maintain complete audit trails for all activities.
- Report suspected security or compliance issues immediately.
- Resolve standard operational queries during the first interaction when possible.
- Provide timely updates throughout the work authorization process.
- Adhere to security, compliance, and governance standards.
- Participate in quality audits and coaching sessions.
Required Qualifications
- Graduate in any discipline; engineering is preferred.
- At least 4 years of experience in telecom operations, NOC, service desk, contact center, or network provisioning.
- Excellent verbal and written communication skills.
- Comfortable working in rotational 24x7 shifts.
Preferred Skills
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