Role Overview

• Lead resolution of escalated user problems, ensuring accountability and timely closure.

• Mentor Analysts, review their work, and provide constructive feedback.

• Maintain and optimize IT asset inventory with compliance visibility.

• Oversee tracking systems to identify recurring failures, propose process improvements, and ensure audit‐ready documentation.

• Communicate effectively with senior management, vendors, and cross‐functional teams.

• Own integrity of network, server deployment, and enterprise security posture.

• Administer servers, desktops, printers, routers, switches, firewalls, phones, and cloud integrations.

• Prepare escalation communication and compliance documentation for audits and stakeholder review.

• Strong communication skills: precise email writing, professional escalation notes, and audit‐ready documentation.

• Flexible and adaptable, able to manage US shift escalations and cross‐regional coordination.

• Strategic contribution: participate in IT roadmaps, hardware refresh planning, and risk assessments.

Educational Background: Any Degree Experience Required: 3-6 years City / Location: Coimbatore/ In Office Shift: Rotational

Standardized skillset:

Operating Systems: Advanced proficiency in Windows Server (2016, 2019, 2022) Knowledge of Linux distributions (Ubuntu, CentOS, RHEL) with troubleshooting expertise.

Networking & Security: Good understanding of TCP/IP, DNS, DHCP, subnetting, firewalls, VPNs, routing Experience with SIEM tools (Log360, Splunk, Dynatrace) and vulnerability management

Directory Services: Expertise in Active Directory, Group Policy, LDAP schema design and troubleshooting

Virtualization & Cloud: Experience with VMware vSphere/ESXi, Microsoft Hyper‐V Exposure to cloud platforms (Azure, AWS) for hybrid infrastructure

Scripting & Automation: Experience in PowerShell and Python for automation frameworks Design and maintain reusable scripts for compliance and monitoring

Monitoring & Performance: Define monitoring standards, integrate tools (Nagios, Zabbix, SolarWinds, Dynatrace) Analyze performance trends and proactively remediate issues

Backup & Recovery: Design disaster recovery strategies, validate backup integrity, lead DR drills

Security Practices: Lead patch management cycles, enforce role‐based access control Conduct vulnerability assessments, audit logging, and compliance reporting

Full Job Posting

Job Description

Lead resolution of escalated user problems, ensuring accountability and timely closure.
Mentor Analysts, review their work, and provide constructive feedback.
Maintain and optimize IT asset inventory with compliance visibility.
Oversee tracking systems to identify recurring failures, propose process improvements, and ensure audit‐ready documentation.
Communicate effectively with senior management, vendors, and cross‐functional teams.
Own integrity of network, server deployment, and enterprise security posture.
Administer servers, desktops, printers, routers, switches, firewalls, phones, and cloud integrations.
Prepare escalation communication and compliance documentation for audits and stakeholder review.
Strong communication skills: precise email writing, professional escalation notes, and audit‐ready documentation.
Flexible and adaptable, able to manage US shift escalations and cross‐regional coordination.
Strategic contribution: participate in IT roadmaps, hardware refresh planning, and risk assessments.