ashby
Associate Principal, CX Application Strategy
TELUS Digital
Durham, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 140000-200000 yearly / year
Discovered 1 weeks ago
CRMAnalyticsCCaaSAI tools
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRMAnalyticsCCaaS
Key Skills for This Role
CRMAnalyticsCCaaSAI tools
Full Job Posting
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
- This role will be in a Work From Near (Hybrid) capacity based our of one of the following offices: Boston (MA), Charlottesville (VA), Columbus ( OH), Durham (NC).
The Opportunity
We are seeking an experienced Associate Principal, CX Application Strategy to help drive digital/AI transformation initiatives within our global contact center operations. This role is pivotal in shaping and executing digital/AI recommendations and will work in close partnership with CX strategy and AI product teams. The ideal candidate will have a strong strategic mindset, a deep understanding of the technology stack associated with world-class customer experience, and ability to counsel clients and product teams on digital CX initiatives to drive superior business outcomes. This is a key leadership role with the opportunity to redefine the future of customer experience for TELUS Digital’s clients.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TELUS Digital
Senior Manager - Emergency Response & Business Continuity
Noida, IND
SeniorFull-time
Discovered TodayView →
Senior Manager, Client Strategy - Pursuit Studio
Toronto, CAN
SeniorFull-time
Discovered YesterdayView →
Senior Manager, Client Strategy - Pursuit Studio
, USA
ManagerFull-time
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid
Discovered YesterdayView →
Senior Manager, Client Strategy - Pursuit Studio
Vancouver, CAN
ManagerFull-time
TELUS Digital is seeking a Senior Manager, Client Strategy to shape and win high-value digital transformation opportunities from pre-sales through portfolio expansion. The role requires deep contact-center CX expertise,
Discovered YesterdayView →
Principal, Business Development - Healthcare
Charlottesville, USA
SeniorFull-time
Discovered 2 days agoView →
Senior Manager - Emergency Response & Business Continuity
Noida, IND
Discovered TodayFull-time
Senior Manager, Client Strategy - Pursuit Studio
Toronto, CAN
Discovered YesterdayFull-time
Senior Manager, Client Strategy - Pursuit Studio
, USA
Discovered YesterdayFull-time
Program Manager, Delivery - CCaaS
Toronto, CAN
Discovered YesterdayFull-time
Senior Manager, Client Strategy - Pursuit Studio
Vancouver, CAN
Discovered YesterdayFull-time
Senior Director, Delivery (Telecom)
Denver, USA
Discovered 2 days agoFull-time
Principal, Business Development - Healthcare
Charlottesville, USA
Discovered 2 days agoFull-time
Content Reviewer - English US
, USA
Discovered 3 days agoContract