Associate Operations Manager

Responsibilities:

• Scheduling & Workforce Planning Support
• Owns the depot schedule — building, maintaining, and adjusting shift coverage across all teams to ensure the depot is consistently staffed and operationally ready.
• Monitors attendance, manages real-time coverage gaps, and proactively addresses workforce trends before they become operational problems.
• Partners with the Operations Manager on workforce planning, surfacing scheduling risks and recommendations with enough lead time to act.
• Training Program Execution & Certification Compliance
• Owns the planning and coordination of training program execution across all shift teams — ensuring Fleet Operations Associates and Fleet Operations Leads are scheduled, prepared, and on track to complete required partner certifications, safety refreshers, and qualification renewals.
• Maintains certification and qualification records for the team, flagging upcoming renewals and escalating compliance risks to the Operations Manager before they become audit findings.
• Partners with the Program Lead Trainer to ensure qualified trainers are in place, training resources are available, and delivery stays consistent across shift teams.
• Floor Execution & Quality Standards
• Lead the day-to-day execution of critical operational systems and processes for our 24/7 AV fleet management operations, including depot layout adherence, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling.
• Serves as the operational authority during mid shifts — directing Fleet Operations Leads and Fleet Operations Associates on task execution, resolving workflow conflicts, and holding the floor accountable to depot performance targets.
• Owns quality on shift: vehicle readiness, safety inspections, and quality standards — inspecting, enforcing, and setting the standard by working alongside the team.
• Maintains accurate shift documentation and manages shift handoffs with discipline, ensuring the incoming Fleet Operations Lead has full situational awareness and no items fall through the gap.
• Fleet Operations Lead Mentorship & Operational Direction
• Directs Fleet Operations Leads operationally on shift — task priorities, execution decisions, real-time escalations.