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Associate Mechatronics Field Engineer
FANUC America
Rochester Hills, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
CNC
Free
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Key Skills for This Role
CNC
Full Job Posting
Position Type
Salary
Who You Are
The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.
Reporting to our Rochester Hills, MI. office, the Associate Field Service Engineer will provide support to customers in the state of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.
How It's Done
Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager
Actively participate in on-the-job training and classroom instruction
Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
Report quality problems to the appropriate manager/supervisor as they are encountered
Control inventory as assigned
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
Maintain all company-provided equipment, including tools
Travel as required within company-provided directions and guidelines
Travel to customer sites with some overnight travel
Able to travel by airplane for training purposes/ meetings as needed
Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service
Engineer’s level of expertise
Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager
Frequently work with a more senior-level Field Service Engineer
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