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Who You Are
The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques.
Reporting to our Pine Brook, New Jersey. office, the Associate Field Service Engineer will provide support to customers in the New Jersey, New York, Maryland, Delaware and a portion of Pennsylvania with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.
How It's Done
Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager
Actively participate in on-the-job training and classroom instruction
Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
Report quality problems to the appropriate manager/supervisor as they are encountered
Control inventory as assigned
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
Maintain all company-provided equipment, including tools
Travel as required within company-provided directions and guidelines.
Travel to customer sites, with overnight travel approximately 2 or 3 nights per month
Able to travel by airplane for training purposes/ meetings as needed
Skip the repetitive application forms
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Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer
What You Need
High School Diploma or GED
Proven customer service experience Transport equipment and parts (weighing up to 75 pounds) to customer locations
Ability to diagnose and problem-solve
Ability to make preliminary selections and adaptation of engineering alternatives
Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies
Good oral and written communication skills
Troubleshooting ability
Use of diagnostic tools
Flexibility in traveling 80% - 90% to customer sites
Must have or be able to obtain a valid driver’s license
Must be able to drive throughout the organizations service area for business as required
Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes
What Would Be Even Better
Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
Two years of relevant experience in a technical customer support or field service environment
Previous CNC exposure or experience
It's Your Move
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,00 - $85,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here .
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.
Sponsorship will not be considered for this position
Equal Opportunity Employer, including disabled and veterans.
Private American industrial automation manufacturer supplying robots, CNC systems, and ROBOMACHINEs to manufacturers across the Americas.
Visit company websiteJobs and hiring trendsUSD 53000-85000 yearly / year
Full-time
Mid
Onsite
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