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Associate IT Service Desk Engineer

D360 Bank
Riyadh, KSA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
SRE
Free

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SRE
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Responsibilities

  • Maintain services by measuring and monitoring availability, latency, and overall system health. Troubleshoot issues and analyse system performance.
  • Respond to alarms/alerts promptly to service issues and requests
  • Ensure a high level of service availability and possess the ability to diagnose server or network alerts, events, and issues
  • Communicate and liaise with all product teams; notify appropriate parties immediately of any issues that may affect efficient operations
  • Proactively supporting the underlying application infrastructure technology estate reducing service risk, inefficiencies, problems, and bugs.
  • Ensuring required reactive and proactive activities are undertaken to ensure the SRE team is contributing to the successful meeting of SLAs in relation to service availability.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Desire to learn and develop all necessary technical skills.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, and/or train users in properly using hardware and software.
  • Responding to user requests and provide L1 support

Qualifications

  • Preferred Qualifications A tertiary-level qualification from an internationally recognized institution Years & Nature of Experience
  • Recommended to have 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated
  • An experienced professional who can deliver on difficult technical tasks
  • Has project implementation experience
  • Is self-sufficient at work and could be given small project responsibility
  • Has provided technical supervision to junior staff in the past
  • Technical Competencies
  • Customer Service Management
  • Data Mining & Modelling
  • Help Desk Support
  • Troubleshooting
  • Behavioral Competencies
  • Communication
  • Flexible
  • Learning Agility
  • Analytical Skills

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