Associate IT Operations Analyst

Skills

• Working knowledge of corporate cloud environments with the following systems: Google Workspace, Zoom, AWS, JIRA, Confluence
• Experience in providing desktop support for MAC OS, including support services such as Jamf
• Understanding of networking technologies, configurations and security
• Experience configuring and troubleshooting enterprise wireless devices, including iOS and Android
• Working knowledge of VOIP concepts
• Experience with cloud computing virtual private networking (EC2, AWS) is a plus
• Practical hands on experience assisting internal users with Information Systems and troubleshooting technical issues
• Ability to work with ticketing systems and manage security related incidents
• Experience supporting a remote, distributed workforce
• Traits
• Excellent communication and written skills
• Time management skills and ability to meet deadlines
• Ability to work both independently and within a team
• Must be willing to learn and grow IT skillsets as the business evolves
• Understand business implications of decisions and have ability to exhibit sound and accurate judgment
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through close attention to detail
• Strong analytical, troubleshooting and critical thinking skills
• Proven ability to work in a fast paced environment with changing priorities and tight deadlines
• Ability to learn new MIS systems, implement and support them
• Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
• Interview Process:
• Connect with Talent Acquisition
• Meet with the Hiring Manager
• Behavioral Interview(s)
• Case Study
• Interview with Senior Leadership
• Subject to change
• About Cohere Health:
• Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.