Provider Success Manager

Help practices optimize clinical protocols and prior-auth workflows to reduce friction and increase auto-approvals.

Share relevant thought leadership with key strategic partners.

Advise practice leadership on how to align Cohere configurations with financial and clinical goals (e.g., bundles, ancillary service alignment).

Recommend workflow improvements that accelerate review times and ensure compliance with CMS/state DOH obligations.

Assist with onboarding new client networks and provider groups at scale.

Manage high-volume provider onboarding initiatives and periodic refresh trainings as new providers join the network.

What you’ll need:

Bachelor's degree

3-4 years of experience as an account manager, plus 3+ years of experience in healthcare, health plan, provider, or health tech environments

Direct experience working in a physician's office, provider practice, or clinical office setting (e.g., office manager, revenue cycle, patient access/claims, or clinic operations)

Experience working with healthcare programs and direct engagement with provider and/or member populations

Strong communication skills with the ability to translate policy and process into provider-friendly language

Relationship-building and negotiation skills, especially in regulated or bureaucratic environments, with a clear and professional communication style

Analytical mindset for interpreting data on provider engagement, compliance, and performance, with the ability to read and interpret Tableau dashboards and formulate data using Excel/Google Sheets to make informed decisions

Ability to constantly prioritize a large assigned practice portfolio and independently allocate effort to the highest-impact activities

A proactive, ownership-driven approach with strong day-to-day problem-solving skills and organizational/time-management ability

Prior experience managing mid- to large-scale projects

Familiarity with change management, Medicaid/Medicare environments, managed care models, and prior authorization processes

Experience with Salesforce or other CRM tools, and Jira and/or Monday.com project management tools

Experience working with healthcare provider data

Experience in onboarding program design or user experience optimization

Passion for contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience

Ability to travel up to ~35%

Pay & Perks:

💻 Fully remote opportunity with about 35% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $90,000 to $115,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process:

Connect with Talent Acquisition for a Preliminary Phone Screening

Meet your Hiring Manager!

Behavioral Interview(s)

Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere ValidateTM, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype CycleTM for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedInTM Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

#LI-Remote

#BI-Remote