Associate Fraud & Claims Operations Representative

Wells Fargo

Bengaluru, IND

Full-time

Associate

Onsite

Discovered 5 days ago

Fraud claims operationsCustomer serviceClaims researchAccount activity investigationCall center operationsData entry

Free

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Key skills for this role

Fraud claims operationsCustomer serviceClaims research

Associate role supporting fraud and claims operations.

The position combines customer support, investigative research, claims handling, and account activity review.

Capture pertinent customer information about claims.
Research claims and provide updates on new and existing cases.
Research complex account activity and take appropriate action.
Perform customer support tasks while answering incoming calls in a call center environment.
Balance customer service with investigative research.
Receive direction from team leads and escalate questions and issues.
Work with colleagues and functional areas to provide a seamless customer experience.

At least 6 months of customer service support experience, or equivalent experience through work, training, military experience, or education.

Excellent research, analytical, and problem-solving skills with strong attention to detail.
Ability to learn and apply new information.
Ability to multitask and accomplish tasks effectively.

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