Associate, Driver Operations
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Key skills for this role
About the Role
Lalamove is seeking an Associate for Driver Operations to drive end-to-end operations in the UAE. The role involves cross-functional collaboration, market analysis, and data-driven initiatives to strengthen the driver network.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for Driver Partners, conducting field engagements as needed
- Facilitate seamless communication and collaboration between local team and UAE Driver Operations Manager
- Develop a data driven understanding of the UAE supply market landscape
- Adopt and implement proven local frameworks to resolve operational bottlenecks
- Design, execute, and review strategic initiatives with the Driver Operations Manager
- Document and scale learnings from the UAE market to grow the local supply market
Requirements
- 1–3 years of experience in Operations, preferably within Delivery Platforms
- Valid UAE driving license
- Data driven with exposure to analytics and proficiency in Excel
- Strong communicator with English proficiency
- Punjabi, Pashto, and Urdu languages preferred
Full Job Posting
About the Role
- Drive end to end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.
Key Responsibilities
- Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter department.
- Market Insight & Analysis: Develop a deep, data driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
- Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
- Data Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market specific challenges and capture growth opportunities.
- Knowledge Sharing: Document high impact, data supported learnings from the UAE market and scale these insights to grow the local supply market.
What You'll Do
- Office based role serving as the primary point of contact for Driver Partners, while conducting field engagements as needed.
- A valid UAE driving license is required.
- Works closely with local teams on Driver acquisition, onboarding, community building, retention, and growth of branded vehicles.
- Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
Qualifications
- 1–3 years of experience in Operations, preferably within Delivery Platforms.
- Data driven with exposure to analytics and proficiency in Excel.
- Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred)
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