Associate Director, Operations

POSITION OVERVIEW

JOB ROLES & RESPONSIBILITIES

• Lead end-to-end portfolio governance across Supply Chain, including program and budget management, performance tracking, reporting, and analytics.
• Define and execute the Supply Network optimization roadmap (make vs. buy, local vs. global production, customization) to improve service, cost, and cash flow.
• Establish clear KPIs and performance management routines to drive operational excellence and continuous improvement.
• Translate strategy into action through strong communication and influence, aligning senior leadership and co-creating long-term plans.
• Identify and model improvement opportunities, driving accountability for results and operational outcomes.
• Oversee day-to-day supply operations, including customer service, returns management, order fulfillment, logistics, and shipment tracking.
• Partner closely with global teams on POs, invoicing, and inventory flows; act as primary liaison with 3PLs and warehouses across the U.S. and Canada.
• Manage inventory, allocation, and quality control processes, proactively addressing risks and optimizing inventory health.
• Support product lifecycle operations, including new item setup, packaging changes, and sample management for commercial teams.
• Build and lead a high-performing team, fostering development, accountability, and engagement.
• Act as a key member of the ghd Operations team, driving execution excellence and contributing to sustained business growth in North America.

QUALIFICATIONS & SKILLS

• Bachelor’s degree required (Business Administration or Supply Chain preferred).
• 7–10+ years of Supply Chain and/or Operations experience.
• Proficiency in Microsoft Dynamics; strong Excel and PowerPoint skills.
• Strong problem-solving skills with the ability to drive cross-functional outcomes in complex environments.
• Strategic thinker with the ability to execute at both tactical and operational levels.
• Agile and adaptable, with the ability to quickly learn new systems and processes.
• Highly analytical, detail-oriented, and effective in prioritization and time management.
• Strong collaborator with the ability to build effective partnerships across diverse teams.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels, including senior leadership.
• We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $140,000 - $164,000 salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES