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Associate Director - Implementation
Intugine Technologies
Bengaluru, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 2 weeks ago
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Key Responsibilities:
- Work closely with the leadership to define implementation priorities, operating plans and strategic initiatives.
- Own end-to-end implementation for Intugine's key enterprise customers, ensuring timely go-live and successful adoption.
- Own the implementation strategy and solution design for new and existing enterprise accounts.
- Lead and mentor a 30–50 member implementation organisation across program management, field implementation and on-ground support.
- Drive implementation KPIs, revenue realisation, utilisation and operational efficiency, providing regular visibility to leadership.
- Build scalable implementation processes and a repeatable implementation playbook across customers and geographies.
- Partner closely with Sales, Product, Engineering and Customer Success to solve complex customer and implementation challenges.
- Take ownership of critical escalations and work directly with customers and internal teams to unblock implementation.
- Build and develop a strong second line of leadership within the implementation function.
- Identify opportunities to improve implementation margins, timelines, quality and overall customer experience.
Requirements
- 8–12 years of experience in implementation, logistics technology, supply chain, IoT, hardware, or related domains.
- B.Tech / B.E. from a Tier-1 or Tier-2 engineering institute is mandatory.
- Exposure to IoT/hardware implementation , particularly within logistics technology or SaaS environments , is a plus.
- Proven experience in Logistics Tech / Supply Chain Technology with hands-on implementation ownership.
- Proven track record of leading large implementation teams across multiple projects, customers, and geographies.
- Strong implementation architecture and solution-thinking capabilities, with the ability to translate complex customer requirements into scalable implementation frameworks.
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