Associate Director, Client Operations

Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning

Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team's portfolio of State Quitline accounts

Serve as an escalation point for the team's most complex client issues, and model best practices in client consultation, problem-solving, and relationship management

Monitor key performance indicators and client status/health across the team's full book of business, ensuring consistent standards of account management

Support hiring, onboarding, and ongoing skill-building for the Client Services team

Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery

Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution

Contribute to and help lead the procurement response process for the flagship account and support the broader team's procurement response efforts for existing and prospective clients

Create and champion strategic plans to target priority populations across accounts

Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership

Travel periodically for onsite client visits, team building, and educational conferences

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

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