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Associate Director - City Technology PMO & Demand Management (DEL 3)
Qiddiya Investment Company
الرياض, KSA
Full Time
Director
1 months ago
Project Management Office (PMO)Portfolio GovernanceStage Gate ControlRAID ManagementDependency ManagementExecutive Reporting
Free
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Project Management Office (PMO)Portfolio GovernanceStage Gate Control
About the Role
Qiddiya Investment Company seeks an Associate Director to lead the City Technology PMO, overseeing portfolio governance, delivery assurance, and operational readiness across IT and OT towers.
Key Skills for This Role
Project Management Office (PMO)Portfolio GovernanceStage Gate ControlRAID ManagementDependency ManagementExecutive Reporting
Responsibilities
- Implement and maintain Delivery & Handover Governance standards for City Technology programs, including reporting templates, stage gate criteria, RAID log standards, dependency tracking rules, and baseline control requirements
- Maintain an integrated view of City Technology delivery progress across towers and suppliers, tracking milestones, critical path items, and cross tower dependencies
- Govern and enforce delivery stage gates including design completion readiness, testing and commissioning evidence, documentation and as built readiness, and operational readiness evidence for transition into technology support
- Own RAID governance standards across all City Technology delivery programs, ensuring logs are complete, current, and actionable
- Produce standardized delivery reporting packs including schedule health, delivery risk exposure, dependency hotspots, milestone achievement, vendor delivery performance indicators, and readiness risks for transition
- Ensure vendors comply with City Technology Delivery & Handover Governance requirements including reporting cadence, evidence packs, stage gate readiness, and documentation standards
- Ensure delivery programs comply with corporate technology governance processes, City Technology governance and architecture standards, design authority requirements, and cybersecurity gating requirements
- Define acceptance criteria for transition from Project to Operations, ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place, validate security hardening and compliance sign offs, coordinate CAB approvals and go live governance
- Track total technology investment portfolio (CAPEX and transformation OPEX), align with Finance for forecasting accuracy, monitor cost variance and earned value performance, maintain benefits realization tracking framework
- Engage Directors across all City Technology towers, interface with Corporate PMO and Enterprise Architecture, present executive updates to Technology Steering Committee, coordinate with Procurement and Legal for contract governance alignment
Requirements
- 15+ years experience in large scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi domain environments including IT + OT programs, infrastructure and data centers, physical security technology delivery, smart city platforms and integration
- Strong knowledge of stage gate Delivery & Handover Governance, RAID management, dependency management, reporting and executive governance packs
- Strong stakeholder management and escalation skills
- Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)
- PMP or equivalent certification required
- ITIL knowledge required
- Experience managing IT + OT delivery environments preferred
- Agile/Scrum or SAFe certification preferred
- Strong financial governance and executive reporting capability
Full Job Posting
Role Overview
- Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.
- Ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support.
- The PMO acts as the control tower for all City Technology projects transitioning into run state operations.
Reporting Line
- Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO
- Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts
Role Scope (City Technology Only)
- City Business Applications
- City Platforms (integration/IoT/data)
- City OT & Smart Systems technology
- City Physical Security technology
- City ICT infrastructure and data centers including City IT/OT Security
Key Responsibilities
- Implement and maintain Delivery & Handover Governance standards for City Technology programs, including reporting templates and cadence, stage gate criteria, RAID log standards, dependency tracking rules, and baseline control requirements.
- Maintain an integrated view of City Technology delivery progress across towers and suppliers, tracking delivery milestones, critical path items, and cross tower dependencies.
- Govern and enforce delivery stage gates including design completion readiness, testing and commissioning evidence, documentation and as built readiness, and operational readiness evidence for transition into technology support.
- Own RAID governance standards across all City Technology delivery programs, ensuring RAID logs are complete, current, and actionable.
- Produce standardized delivery reporting packs including schedule health, delivery risk exposure, dependency hotspots, milestone achievement, vendor delivery performance indicators, and readiness risks for transition.
- Ensure vendors comply with City Technology Delivery & Handover Governance requirements including reporting cadence, evidence packs, stage gate readiness, and documentation standards.
- Ensure delivery programs comply with corporate technology governance processes, City Technology governance and architecture standards, design authority requirements, and cybersecurity gating requirements.
Key Interfaces
- Internal: Director — City Technology Governance & Architecture, Tower Directors, City ITSM governance and assurance function, Director — City Technology Operations, Finance/budgeting governance stakeholders.
- External: Systems Integrators, Delivery contractors, OEMs providing commissioning and handover support, Managed service providers supporting transition planning.
Success Measures (KPIs)
- % of City Technology programs compliant with Delivery & Handover Governance reporting cadence
- Stage gate compliance rate (% passing with complete evidence)
- % of projects with maintained baseline (scope/schedule/cost)
- Delivery risk closure rate (RAID actions completed on time)
- Number of uncontrolled scope changes / late change requests
- Reduction in handover defects (missing documentation, missing runbooks, missing monitoring)
- Reduction in incidents caused by poor delivery transition within first 30 days of go live
Operational Readiness & Handover Governance
- Define acceptance criteria for transition from Project to Operations
- Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place
- Validate security hardening and compliance sign offs
- Coordinate CAB approvals and go live governance
- Confirm training and knowledge transfer completion
Portfolio & Financial Governance
- Track total technology investment portfolio (CAPEX and transformation OPEX)
- Align with Finance for forecasting accuracy
- Monitor cost variance and earned value performance
- Maintain benefits realization tracking framework
Stakeholder Management
- Engage Directors across all City Technology towers
- Interface with Corporate PMO and Enterprise Architecture
- Present executive updates to Technology Steering Committee
- Coordinate with Procurement and Legal for contract governance alignment
Requirements
- 15+ year experience in large scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi domain environments, ideally including IT + OT programs, infrastructure and data centers, physical security technology delivery, smart city platforms and integration
- Strong knowledge of stage gate Delivery & Handover Governance, RAID management, dependency management, reporting and executive governance packs
- Strong stakeholder management and escalation skills
- Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)
- Experience managing IT + OT delivery environments preferred
- Strong experience in governance heavy or giga project environments
- PMP or equivalent certification required
- Agile/Scrum or SAFe certification preferred
- ITIL knowledge required
- Strong financial governance and executive reporting capability
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