Associate Director

About Sagility

Key Responsibilities

• Design and build comprehensive Blueprint of Transformation Roadmaps that translate enterprise-level vision into actionable initiatives with defined timelines, resource requirements, and value realization milestones.
• Drive discovery processes and solution validation activities, conducting comprehensive assessments of current-state operations, identifying transformation opportunities, and quantifying potential value across automation, digitization, consolidation, and workflow redesign levers.
• Provide expert oversight for due diligence activities during client onboarding, transitions, and strategic hiring initiatives, ensuring alignment between organizational capabilities and transformation objectives.
• Translate complex healthcare domain knowledge into actionable shift-left strategies that move intervention points earlier in workflows to prevent errors, reduce rework, and optimize resource utilization.
• Own end-to-end outcomes for transformation initiatives, establishing success metrics, tracking deployment of technology-related transformations, and ensuring realization of projected benefits including cost savings, quality improvements, and operational efficiency gains.
• Architect value creation frameworks that quantify and communicate the business impact of transformation initiatives, developing financial models that demonstrate ROI across multiple dimensions including labor productivity, error reduction, compliance improvement, and patient satisfaction.
• Serve as subject matter expert across healthcare BPO functional areas including revenue cycle management, claims processing, prior authorization, eligibility verification, provider credentialing, and member services.