Associate Director - Affluent Relations

Key Responsibilities

• Sales MIS • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) • Maintain and update customer information on WMS Service
• NPS & Customer management • Ensure that NPS is at least in second quartile as compared to peers • Use the online CMP system diligently and achieve > 75% of their require customer contact each month
• Risk Management & Compliance • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same • Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead to achieve the outcomes set out in the Bank’s Conduct Principles • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Graduate/ Post Graduate, consistent academic career • Extensive sales experience (2 to 5 years) • Sales focused and highly target oriented • Able to pick up new concepts quickly • Able and excited about going out to meet new customers • Competitive awareness & benchmarking • Excellent communication, interpersonal & relationship building skills • Banking knowledge • Management Information Skills • Good Interpersonal Skills • Customer and Service Orientation

Qualifications

• Good Interpersonal Skills • Customer and Service Orientation • Banking knowledge • Management Information Skills • Competitive awareness & benchmarking • Excellent communication, interpersonal & relationship building skills • Able to pick up new concepts quickly • Able and excited about going out to meet new customers • Coordinate customer events for the cluster along with the product team • Aggressive Sales call plans to acquire large prospective customers through referrals.

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.