successfactors
Associate Director - Affluent Relations
Standard Chartered Bank
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 days ago
Free
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Key Responsibilities
- Relationship Management • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. • Provide professional customer service to achieve a high percentage of customer satisfaction and retention. • Manage the portfolio to de-risk against attrition and achieve stability of book. • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. • Serve as the one-point contact to the High-Net-Worth customers of the Bank
- Sales • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment • Achieve the Targets set in terms of product mix • Induction of all new customers brought in by the Branches & Direct Sales team. • Achieve “best in class” productivity in order to maximize the efficacy of the sales process. • Achieve the budgeted cross sell targets. • Aggressive Sales call plans to acquire large prospective customers through referrals. • Ensure coverage of customer base in accordance with the approved contact plans. • Coordinate customer events for the cluster along with the product team
- Sales MIS • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) • Maintain and update customer information on WMS
- Service • NPS & Customer management • Ensure that NPS is at least in second quartile as compared to peers • Use the online CMP system diligently and achieve > 75% of their require customer contact each month
Skills and Experience
- Good Interpersonal Skills • Customer and Service Orientation • Banking knowledge • Management Information Skills • Competitive awareness & benchmarking • Excellent communication, interpersonal & relationship building skills
Qualifications
- Education • Graduate/ Postgraduate Training • Customer Orientation, Sales focused and highly target oriented, Able to pick up new concepts quickly • Able and excited about going out to meet new customers • Competitive awareness & benchmarking • Excellent communication, interpersonal & relationship building skills • Banking knowledge • Management Information Skills • Good Interpersonal Skills Licenses • Anywhere between 2- 5 years of extensive sales experience Languages • English, Hindi, Kannada
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