Associate Digital Innovation Engineer - Ackumen Support

B.Sc. or BCA or Engineering graduate preferably with 2+ years of experience in IoT platform

Proven experience in technical support or helpdesk roles, with a strong understanding of IoT devices and technologies.

Excellent problem-solving skills and the ability to diagnose and resolve technical issues.

Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and understandable manner.

Patience, empathy, and a customer-centric approach to resolving issues.

Familiarity with IoT protocols, networking, and security principles is advantageous.

Proficiency in using helpdesk software and tools for ticket management and customer interactions.

A strong business focus, ownership and inner self-drive to solve real-world impactful problems with innovative digital solutions.

Leadership skills to mentor junior associates.

Aims high and brings a sense of urgency and ownership to all tasks.

A life-long learner who constantly updates skills.

A Strong problem solving with collaborative working experience.