Associate - Customer Support

Mature chargeback/ show back frameworks suited for enterprise and banking models.

Cloud infrastructure and platform services, spanning compute, storage, networking, databases, and PaaS offerings, with evaluate architectural decisions through cost, performance, resilience, and regulatory lenses.

Advise on cost-efficient yet compliant architecture patterns.

Software development and DevOps practices, including CI/CD pipelines, infrastructure as code, environment strategy, and how engineering behaviours directly impact cloud financial outcomes.

Involve with cloud security, risk, governance, and compliance requirements, particularly within regulated or banking environments, and their Cost implications, Trade-offs between control, observability, resilience, and financial efficiency.

Designing, validating, and consuming cloud cost data pipelines, including normalization of multi-cloud billing data to support executive dashboards, business and financial reporting, decision-support and investment governance.

Stakeholder management and translate complex cloud cost, usage, and design decisions into clear financial narratives, Influence senior engineering leadership, finance, procurement, risk, and executive stakeholders & drive cost accountability and value-based decision-making across the organization.

The ideal candidate should have the following experience:

7+ years of total professional experience, including 5+ years in Cloud Financial Management (FinOps), cloud cost optimization, cloud operations, or financial governance roles, preferably within large, regulated enterprises or banking environments.

Bachelor’s degree in finance, Accounting, Computer Science, Information Technology, Engineering, or a related discipline.

FinOps Certified Practitioner (FOCP) and FOCUS Analyst certification is mandatory,

FinOps for AI certification is preferred

Cloud Solutions Architect certification (AWS, Azure, or equivalent) desirable.

Outstanding analytical and problem-solving skills, with exceptional attention to detail when working with high-volume, multi-cloud cost and usage datasets.

Strong financial acumen, including:

Budget ownership, purchase order management, shared cost allocation, forecasting, variance analysis, and financial guardrails.

Unit cost analysis, marginal cost evaluation, and cost-to-serve modelling.

Advanced cost modelling and forecasting capabilities, translating technical consumption patterns into:

Financial forecasts.

Business impact analysis.

Investment and optimization recommendations.

Expertise in cloud billing data interpretation and normalization, enabling accurate allocation, chargeback/ show back, auditability, and executive-ready reporting.

Proven ability to drive behavioral change, influencing engineering, product, and business teams to adopt cost-aware architectures and FinOps best practices at scale within a regulated enterprise.

What we offer:

Comprehensive Benefits Package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.