Associate Customer Success Manager - Higher Education

Overseeing the commercial motion: quoting, negotiating, closing contracts, and accurately forecasting revenue

Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals

Occasional travel required for member meetings/events and industry conferences

Here is what you will need to know/have:

Requires a Bachelor's Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function

Capacity to set correct expectations and manage issues/goals to completion.

Adaptability and the ability to prioritize tasks in a changing environment.

Passion for the education industry

Excellent written and verbal communication skills

Presentation and public speaking ability

Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)

Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M

Consistent attainment of 90% of quarterly/annual goals or greater.

What will set you apart:

Previous SaaS business model experience

Project management experience

Experience with a Customer Success platform like Gainsight Experience managing or selling into accounts within the education industry

Demonstrated successful Sales or Account Executive performance of at least 2 years, experience as Sales or Account Executive in Higher Ed

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate.

While they vary by location, here's a general idea of what you can expect:

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

Flexible work culture.

Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

Comprehensive wellness programs and mental health support

Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

The technology and tools you need to do your best work

Motivosity employee recognition program

A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right.

The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer.

We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process.

To help protect our teams and systems, we’ve implemented identity verification measures.

Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.