ashby
Customer Success Representative (Inbound)
Instructure
USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
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Successful candidates will have the following education, experience, and skills
- College degree (Bachelor or equivalent)
- AI & Tech Savvy: Demonstrated ability to use AI and automation tools to streamline workflows, process information, and increase personal efficiency.
- Exceptional communication skills, both written and verbal, with a focus on empathy and clarity
- Capacity to set correct expectations and manage issues to completion under time pressure
- Strong problem-solving skills with the ability to "triage" complex situations quickly
- Multitask and prioritize tasks in a changing environment
- Strong team mentality, utilizing internal and external resources strategically and tactically
Desired experience, but not required
Experience in a high-volume customer-facing role (Support, Success, or Account Management)
Proficiency in CRM systems (Salesforce) and ticketing platforms
Customer-facing experience within the EdTech industry or other software companies
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
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