Associate Customer Success Manager

Identify, deliver, and masterfully articulate the Sitetracker solution's value and return on investment to customers.

Partner with customer leadership to identify and measure new KPIs, focusing heavily on business outcomes and value realization.

Identify additional revenue-generating opportunities by aligning customer goals with Sitetracker functionality and roadmaps.

Develop a strong technical understanding of deployed solutions and Sitetracker platform capabilities.

Complete internal certifications to accelerate product knowledge and independent troubleshooting capability.

Contribute to internal process improvements and engage with Engineering to discuss enhanced product functionality.

Work with cross-functional teams to learn the Sitetracker product and capabilities.

Undertake internal certification to accelerate your product knowledge and onboarding.

Work closely with customer success, and other teams, to establish yourself internally.

Meet and familiarize yourself with customers within your book of business.

Establish and become the main point of contact for your customers.

Establish cadence and regular interaction with your customer base.

Understand customer’s use cases and ST adoption at a high level

Be a trusted advisor and advocate for your customers.

Partner with your customer’s leadership to develop a blueprint for success.

Understand the customer’s business goals and objectives.

Identify and measure potential new KPIs for your customers.

Align your customer goals with Sitetracker functionality and roadmap.

Create an action plan to deliver against goals, KPIs, and functionality.

Identify additional revenue-generating opportunities.

Masterfully articulate the Sitetracker value proposition.

Ensure you have referenceable customers to support a wider global sales effort.

Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.

Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.

Continuously develop strategic account plans for your customers to support product expansion and ensure customer retention.

Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.

Establish yourself as an integral part of the customer success team.

Have a great time with in an exciting, fast paced environment!