workday
Associate Customer Service- Contract
Westlake
Calgary, CAN
Contract, Full Time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
SAPSalesforce
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SAPSalesforce
Role Overview
Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship – based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.
Key Skills for This Role
SAPSalesforce
Full Job Posting
SUMMARY
Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship – based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.
DUTIES AND RESPONSIBILITIES
- May include, but are not limited to, the following:
- Schedule and maintain orders received via EDI or email in to SAP/JDE and SFDC
- Verify orders to ensure pricing, products, footage and ship to address are correct
- Calculate % of products per line in determining Truck Load percentage and later create deliveries for released orders by calculating truck loads.
- Check stock and/or line time availability
- Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
- Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
- Communicate with Reps/Customers to obtain T/L fills and B/O releases
- Send weekly open order reports to all Reps
- Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator
- Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Westlake
Industrial Maintenance Planner/Industrial Maintenance Scheduler (McPherson)
McPherson, USA
MidFull-time
Discovered 1 weeks agoView →
Secondary Operations (Barcode) Supervisor, 3rd Shift (Brownsville, TN)
Brownsville, USA
MidFull-time
Discovered 1 weeks agoView →
Industrial Process Engineer/Manufacturing Engineer
Leola, USA
MidFull-time
Discovered 1 weeks agoView →
Industrial R&D Technician/CAD Designer, Pipe & Fittings (Leola, PA)
Leola, USA
EntryFull-time
Discovered 1 weeks agoView →
Warehouse Supervisor - 2nd Shift, Pipe & Fittings (Brownsville, TN)
Brownsville, USA
MidFull-time
Discovered 1 weeks agoView →
Shipper-Afternoons
, CAN
Discovered YesterdayFull-time
Millwright
, CAN
Discovered 3 days agoFull-time
Industrial Maintenance Planner/Industrial Maintenance Scheduler (McPherson)
McPherson, USA
Discovered 1 weeks agoFull-time
Secondary Operations (Barcode) Supervisor, 3rd Shift (Brownsville, TN)
Brownsville, USA
Discovered 1 weeks agoFull-time
Industrial Process Engineer/Manufacturing Engineer
Leola, USA
Discovered 1 weeks agoFull-time
Industrial R&D Technician/CAD Designer, Pipe & Fittings (Leola, PA)
Leola, USA
Discovered 1 weeks agoFull-time
Warehouse Supervisor - 2nd Shift, Pipe & Fittings (Brownsville, TN)
Brownsville, USA
Discovered 1 weeks agoFull-time
Maintenance Mechanic
, USA
Discovered 1 weeks agoFull-time