Associate Creative Director – Core Brand

The ServiceNow Brand & Strategy team is a passionate team of creative thinkers responsible for shaping the future of the ServiceNow brand. We are looking for an Associate Creative Director to contribute to the vision for the ServiceNow brand and drive design excellence across the organization—across every channel and touchpoint, internal and external.

This role is responsible for executing and evolving the ServiceNow brand identity, contributing to a design-led vision across ServiceNow’s brand ecosystem globally, and standing up systems designed to scale with AI. The ideal candidate has a passion for craft with meticulous attention to execution and a sharp understanding of how to build for enterprise application. They have experience leading projects with internal teams, freelancers, and external agencies—and thrive in ambiguity.

The Associate Creative Director will raise the creative bar, contribute to an inclusive and collaborative design culture, and partner seamlessly across the ServiceNow organization. The ideal candidate is a self-starter who is curious about technology, can build and maintain strong cross-functional relationships, and brings both strategic thinking and hands-on craft to their work from initial briefing through to final delivery.

Responsibilities:

Contribute to the global brand identity for ServiceNow products and services, ensuring quality, consistency, and scalability across all touchpoints

Deliver strategic brand systems that serve a global audience and are designed to scale using AI

Support and strengthen brand design culture through enabling world-class design

Apply rigorous ways of working to improve performance, quality, and integrated approaches to execution

Collaborate with Marketing, Product, and Business partners to contribute to holistic brand systems

Work closely with the Brand Design Director and Executive Creative Director, and cross-functional partners to ensure design work is strategic and drives business objectives