Associate Consultant

Want to be part of something genuinely huge? This isn't a role where you'll be bored. No two projects, clients or days look the same. One week you're configuring a solution for a major bank, the next you're solving a tricky integration challenge or travelling to a client site across the region. You'll learn fast, work alongside seriously talented people, and take on real responsibility from early on - not years down the line.

Working for the vendor puts you at the cutting edge of the platform itself. You'll learn how the technology actually works from the people who build and shape it, gaining depth and insight you won't get anywhere else. And it's telling that so many of our team have stayed for years: if this is the right role for you, it tends to become a career, not a stepping stone.

Start as an Associate Consultant and grow into a Consultant, Senior Consultant, or Principal Consultant. We'll teach you our Conversation Cloud platform; you bring the curiosity, the humility to keep learning, the attention to detail, and the drive to figure things out.

We're looking for IT and tech graduates with a business mindset who are excited by web technologies, problem-solving, and doing work that genuinely matters. A grasp of JavaScript, XML-related technologies and RESTful APIs is a real advantage - but above all, we want people ready to learn, build, and grow with us.

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM ™ ,for enterprise-scale customer communications, SmartIQ ™ for digital forms transformation, and SmartDX ™ , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.

Excellent verbal and written communication skills

Logical and analytical problem-solving skills

Good commercial decision-making skills

Positive client service approach with a 'Can do-will do' attitude

Presentable, client-facing skills

The responsibilities of the role include:

Implementing the Smart Communications solutions (SaaS/Cloud and Hybrid option)

Advise clients on best practices for the implementation and configuration of Smart Communications solutions.

Work with appropriate team members to achieve successful project completion

Supports and maintains project plans provided by the Project Manager or Principal Consultants.

Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and our customers.

Meets delivery schedules and budgets.

Manage project change controls, ensuring Smart Communications' contractual position.

Interfaces with the client in a professional manner

Willing to travel extensively up to 50% (Mainly in APAC)

Deliver against Company customer satisfaction targets.

Deliver against Company Services Revenue and Profitability Targets.

Deliver against delivery schedule and budget within project plans.

Deliver against agreed personal technical development plan.

Must be an Australian citizen

Excellent interpersonal skills

Ability to manage time effectively

Good grasp of project delivery methodology (Agile / Scrum)

Awareness of the Solution Delivery Life Cycle

At least theoretical knowledge of the software development lifecycle

Good understanding of cloud architectures

Experience with RESTful APIs and web services (e.g. using tools like Postman)

Good overview of web technologies, such as HTML5, XHTML and CSS

Experience with data and markup formats: XML, XSL, XSD, XSL-FO and JSON

At least the basics of Python, Java and JavaScript

Databases: SQL Server, DB2, Oracle

IDEs: Visual Studio / VSCode

Authentication modes and Identity Providers, including Active Directory, ADFS, OKTA, SAML and OpenID

We will provide you with the tools, equipment, and support to give you the best possible chance of succeeding and achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company's performance, so we are all incentivised to over-achieve! In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, a day off for your birthday, and 20 days holiday allowance. Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight-knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role has a hybrid setup with occasional work from the office required.

So, if you are interested, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/