Associate Consultant - OpenShift

Be able to analyze Openshift performance issues and provide solutions.

Assist and engage with the client on BaU activities.

Categorizing & providing work around for resolutions & defects

Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup.

Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades

Health check for critical applications\ Workloads

Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls

Help in troubleshooting the production critical issues \ Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS).

Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs

Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented.

Provide knowledge sharing with specified Client representative (s)

Provide a report containing details of the engagement activities, findings and status including the following:

Configuration information changes for RH OCP

Solution specific implementation details

Operational procedures and operational management

Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience

Recommendations for potential process or tool changes to optimize the OCP environment

Provide Daily Report, other reports as required

Work along with Various Client Stakeholders from Customer location

Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team

What will you bring:

5+ years of Openshift cluster administration experience

Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities.

Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

RH certification is preferred.

Good Troubleshooting skills for Openshift clusters

L2 Support and Administration Experience for Openshift clusters

Has experience in working with Large customer setups

Preferred work experience for Indian customers

Experience in working at customer locations.

This job is in Mumbai

Has excellent Communication skills to drive technical conversations with the customer.

#LI-VG11

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