Associate Collections Specialist

Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently.

Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment.

Work with AWS Support to resolve AWS Billing issues

Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status.

Prepare regular aging and collections status reports for management.

Identify recurring issues or bottlenecks in the collections process and recommend improvements.

Support month-end and quarter-end close activities related to accounts receivable.

Experience working in a B2B or SaaS environment.

Familiarity with Salesforce or other CRM tools used to track customer and account information.

Exposure to credit review or basic revenue/AR accounting principles.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages

Delivering targeted experiences by easily personalizing features to customer cohorts

Maximizing the business impact of every feature through the ability to experiment and optimize

Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types

Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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