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Associate, Client Services
Sukoon Insurance
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
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To manage servicing and retention of SME accounts by delivering proactive relationship management, timely policy servicing, and effective issue resolution.
The role acts as the primary point of contact for assigned clients and intermediaries, ensuring a seamless customer experience, high service quality, and achievement of retention and premium growth objectives.
Full Job Posting
Job Purpose
To manage servicing and retention of SME accounts by delivering proactive relationship management, timely policy servicing, and effective issue resolution.
The role acts as the primary point of contact for assigned clients and intermediaries, ensuring a seamless customer experience, high service quality, and achievement of retention and premium growth objectives.
Client Relationship Management
- Serve as the primary relationship contact for assigned SME clients and intermediaries.
- Build and maintain strong relationships with key client stakeholders and decision-makers.
- Conduct regular account reviews, client meetings, and service visits to understand evolving business needs.
- Support customer retention through proactive engagement and service excellence.
Account Servicing & Policy Administration
- Manage policy servicing activities including endorsements, renewals, amendments, certificates, and policy documentation.
- Coordinate with underwriting, operations, claims, and finance teams to ensure timely
- service delivery.
- Ensure accurate and timely processing of client requests in accordance with service standards.
Query & Issue Resolution
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