Associate Client Service Director

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team.

They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts.

As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients.

They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level.

An aCSD is egoless and leads by example.

They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team.

They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful.

An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

At BOLDSCIENCE, an ACSD can apply high levels of scientific and/or industry expertise to function as a strategic partner to clients.

They are responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities.

Some typical activities will include:

• Ability to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned
• Extensive experience working across a range of therapeutic areas, clients, and medical education tactics
• Provides onsite support where required
• Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner