Associate - CC Client Relations

The LA SPCA's busy community clinic provides low-cost veterinary wellness and other services to the Greater New Orleans area.

The diverse duties in this position guarantee the smooth operation of the clinic and the services that it provides.

• Exceptional customer service and interpersonal skills are essential in order to ensure that clients questions and concerns are addressed quickly and in a way that ensures a positive customer experience;
• Comfortable in a fast paced-environment, the ideal incumbent is extremely organized and able to prioritize a variety of client and staff needs;
• Detail oriented, the ideal incumbent will manage daily appointment schedules, client billing and record keeping in an accurate and timely manner;
• An active listener, the incumbent will be responsible for understanding and recording customer medical concerns to relay to the veterinary team;
• Confident in conflict resolution, the ideal incumbent is able to understand and sympathize with customer concerns and frustrations and handle them in a positive and timely manner;
• A general interest in veterinary medicine and animal welfare will allow the incumbent to understand and explain the benefits of a variety of retail products such as flea and tick prevention;
• The incumbent will treat all animals humanely, professionally, and with compassion, regardless of the situation or circumstance;
• Maintain confidentiality regarding all cases and LA/SPCA information;

• High school diploma or GED required
• Previous customer service experience required
• Must be computer savvy and be able to learn multiple software programs quickly
• Bi-lingual in Spanish a plus