Assoc. Director - Projects

• Ensure audit observations are addressed timely.

• Analyze current situation (Asis), identify improvement opportunities and recommend measures (Tobe) to reengineer processes.

• Identify process reengineering opportunities.

• Drive.

? innovation initiatives within the team.

? operational rigor and continuous improvement culture within the area.

• Implement Quality standards to achieve process excellence.

• Automate to reduce manual interventions.

• Monitor for improvement opportunities & suggest alternative approaches.

• Driving Forums on Thought sharing for project improvement.

• Whitepaper Writing.

• Automation Oppurtunity.

• Responsible for project team deliverables.

• Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement.

? a culture of proactive risk identification within the process.

? process excellence within the team.

• Act as a domain consultant to build strong domain knowledge to the processes.

• Plan for resources based on volume projection and current available head count and allocate responsibilities.

• Tool Building Workflows etc.

• Provide guidance and mentorship to team.

• Align the team to customer & business needs.

• Drive a culture of accountability within the team members.

• Direct the organization of work within the team including duty roasters and vacations etc.

• Identify competencies in the team & assign responsibilities accordingly.

• Performance Management Conduct performance appraisals for team members.

• Identification of training needs/training plan/records – Training Effectiveness.

• Participate in career planning ,succession planning & designing road maps.

• Responsible for motivation level and retention of manpower.

• Manage attrition through skip level meetings, planning interventions, engagement calendars.

• Facilitate crossfunctional interaction between teams.

• Participate in organizational initiatives such as recruitment drives, training programs etc.

• Deliver communication received from senior management to the team members though town halls, team meetings.

• Leadership assimilation.