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Assistant Villa Operations Manager

Minor
Doha, QAT
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
Opera PMS
Free

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Opera PMS
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Key Responsibilities

  • Assist in managing the day-to-day operations of all villas.
  • Supervise Villa Hosts and ensure high service standards.
  • Coordinate villa check-ins, check-outs, housekeeping, and maintenance.
  • Inspect villas before guest arrivals to ensure luxury standards.
  • Handle VIP arrivals, guest preferences, and personalized services.
  • Resolve guest complaints promptly and professionally.
  • Schedule and coach Villa Hosts and monitor their performance.
  • Ensure compliance with resort SOPs, health, safety, and quality standards.
  • Coordinate with Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Relations to provide seamless guest experiences.
  • Monitor operational costs and support departmental budgeting.
  • Maintain accurate guest history and preferences in the property management system (Opera).

Required Qualifications

  • Bachelor's degree in Hotel Management, Hospitality, Tourism, or a related field (preferred).
  • Minimum 2 years of experience in villa operations or luxury resort operations.
  • Experience in 5-star hotels or luxury resorts , preferably with butler or villa host services.
  • Strong leadership, communication, and guest service skills.
  • Knowledge of Opera PMS or similar hotel management systems.
  • Fluent English; additional languages are an advantage.

Key Skills

  • Luxury guest service
  • Team leadership and training
  • Villa operations management
  • Problem-solving and conflict resolution
  • Attention to detail
  • Time management and organization
  • Cross-department coordination
  • Budget awareness and cost control
  • This is a mid-level management role designed for hospitality professionals with luxury resort or villa operations experience who can lead teams while ensuring a personalized, world-class guest experience.
  • Not the right fit? Set up email alerts as new job postings become available that meet your interest!

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