Assistant Vice President – Client Service Support Group (CSSG)

As an Assistant Vice President within the Client Service Support Group (CSSG), you will play a key role in supporting the operational backbone of GLAS’s U.S. servicing model.

CSSG is a dedicated support function for the Client Services teams, focused on delivering accuracy, efficiency, and strong controls across day-to-day operational activities.

This role combines hands-on senior execution with day-to-day operational leadership.

You will oversee daily workflows, provide guidance and oversight to the team, and personally complete higher-risk approvals and complex tasks.

The ideal candidate is comfortable balancing leadership responsibilities with detailed operational work in a fast-paced, control-driven environment.

• Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
• Act as a senior escalation point for operational issues, exceptions, and high-priority items.
• Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
• Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
• Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
• Support payment and notice readiness by validating required inputs and identifying and escalating issues.
• Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
• Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
• Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
• Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
• Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.

• Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
• Proven experience performing senior operational approvals, quality control, or exception management.
• Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
• Strong attention to detail and a control-focused mindset.
• Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
• Strong communication skills with the confidence to escalate issues clearly and constructively.

• Base salary + bonus
• Hybrid working
• Long service award

• Career development and study support
• Good holiday entitlement

Our people are at the heart of GLAS's success.

We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity.

We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.

We are passionate about supporting our employees' career development and long-term success.

Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.

At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience.

We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients