Assistant Store Manager- Outlet

The Assistant Store Manager at the Duluth Outlet Store supports the Store Manager in the daily operations of the store and warehouse. This individual plays a key leadership role by opening and closing the store, training and supervising team members, supporting donation and processing operations, and ensuring smooth communication with eCommerce, transportation, and warehouse departments. The Outlet environment is fast-paced and physically demanding, requiring a hands-on leader who can maintain workflow efficiency, motivate staff, and ensure adherence to Goodwill standards and policies.

Open and close the store 5 days per week, including alternating weekends.

Provide store coverage and supervision in the absence of the Store Manager.

Attend and contribute to weekly leadership meetings.

Lead by example in customer service, professionalism, and teamwork.

Provide on-the-floor supervision to ensure smooth daily operations.

Train and oversee team members on outlet procedures and service expectations.

Support employee development by reinforcing job duties and accountability.

Ensure compliance with safety, loss prevention, and security policies.

Train staff on register use, transactions, and customer interactions.

Operate the register as needed, process returns, and issue donation receipts/coupons.

Count cash drawers, reconcile daily totals, and declare cash using L-BOSS.

Operate and manage the safe/smart safe and prepare daily deposits.

Maintain cash handling compliance and armored truck pickups.

Train staff on donation intake, accepted items, and sorting.

Operate and train staff in the Donation Sorting Area (DSA).

Oversee donation processor functions, including load creation, salvage categories, and eCommerce sorting.

Train staff on handling valuables, found money, and jewelry processes.

Oversee rotation of boats (large merchandise bins) and train staff on switching procedures.

Ensure timely product refreshes by rotating inventory.

Operate or assist with balers, ensuring proper salvage practices.

Communicate salvage and garbage pickup needs.

Monitor donation door coverage and store flow to maintain efficiency.

Coordinate with warehouse and transportation teams for incoming/outgoing goods.

Collaborate with the eCommerce team on routing of goods.

Communicate and coordinate with the Warehouse Manager and Transportation team.

Manage supply ordering through Staples and other approved vendors.

Maintain documentation, logs, and spreadsheets using Microsoft Excel and Outlook.

High school diploma or GED strongly preferred.

Minimum 1 year of retail or supervisory experience.