ASSISTANT STORE MANAGER - COMPUTER SERVICES

MAJOR RESPONSIBILITIES

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE