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Assistant Store Leader
South Moon Under
Westfield, USA
Full-time
Entry · 1+ years experience
Onsite
USD 19-19 hourly / hour
Discovered 1 weeks ago
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- Understand and communicate the South Moon Under brand to all customers
- Ensure expected customer service levels are maintained and exceeded by the team
- Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
- Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
- Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
- Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests
- Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store Leader
- Build positive relationships with peers and contribute to positive team morale
- Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness
- Support with the store’s hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absence
- Lead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team)
- Collaborate with team members to ensure superior customer service and support store operations
- Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
- Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
- Support in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations
- Manage the completion of the daily shipment and omni fulfillment processes
- Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
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