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Keyholder
South Moon Under
Ocean City, USA
Part-time
Mid
Onsite
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- Understand and communicate the South Moon Under brand to all customers
- Ensure expected customer service levels are maintained and exceeded by the team
- Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
- Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
- Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
- Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests
- Assist the Store Leader and Assistant Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data
- Build positive relationships with peers and contribute to positive team morale
- Hold the team accountable for maintaining retail standards and store cleanliness
- Support with performance management activities by partnering with the Store Leader
- Collaborate with team members to ensure superior customer service and support store operations
- Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
- Consistently meet and/or exceed all goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
- Manage the completion of the daily shipment and omni fulfillment processes
- Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
- Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
- Understand and adhere to people safety policies and procedures
- Perform work in accordance with applicable policies, procedures, and laws or regulations
- Perform other duties related to the qualifications and requirements of the job
- High School Diploma required; associate degree preferred
- Experience in a management-level position in a specialty retail environment preferred
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