Assistant Solutions Owner

Support the collection, review, and documentation of end-user, business, and system requirements for products, features, and services.

Assist in translating business workflow needs into clear requirements and acceptance criteria.

Support release planning, business-led user acceptance testing (UAT), and solution rollouts.

Create and maintain project documentation, communications, training materials, and process guides.

Support project and change management activities associated with new platform releases.

Track requirements, testing outcomes, project decisions, and timelines using tools such as Jira, Confluence, and Aha.

Collaborate with cross-functional stakeholders to ensure solutions align with user and business needs.

Respond to routine user queries following deployments and escalate issues as appropriate.

Contribute to continuous improvement initiatives that enhance operational efficiency and user experience.

Bachelor’s degree in business administration, Information Systems, Information Technology, or a related field, or equivalent relevant experience.

Exposure to scholarly publishing, peer review systems, or related publishing workflows.

Experience supporting requirements gathering, testing, process design, documentation, or project coordination activities.

Strong written and verbal communication skills in English.

Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines.

Strong problem-solving skills and the ability to work effectively in a fast-paced environment.

Proficiency with Microsoft Office applications, including Power Automate.

Experience using collaboration and tracking tools such as Jira, Confluence, Aha, or similar platforms.

Familiarity with software development, lifecycle concepts and Agile ways of working is desirable.

Coursework or certifications in Business Analysis, Product Management, User Experience, or Project Management would be an advantage.

Exposure to writing business or system requirements and executing user acceptance testing is preferred.

Demonstrated ability to quickly learn new systems, technologies, and business processes.

Ability to work effectively with global stakeholders and cross-functional teams.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered.